The Judiciary, on Thursday, announced it had suffered a major hitch in its technological infrastructure, spelling doom for thousands of court users who transact their businesses online.
In a statement, the Judiciary noted that the system hitch was majorly affecting the e-filing system which lawyers and the public use when submitting their cases and other important court documents online.
The Central Tracking System(CTS) where cases appearing or logged before the court are usually followed up was also not affected by the hitch.
The Judiciary, however, assured Kenyans that it had sought the services technicians to ensure that the system was restored.
‘’We are experiencing a system intermittent outage on our efiling, CTS, and causelist systems. The technical team is working around the clock to ensure full system restoration,’’ the Judiciary statement read in part.
Meanwhile, the government arm advised those seeking urgent court services to send email addresses to automationdeputyregistrar@court.go.ke for processing as well as to their respective courts whose services they are seeking.
They were further advised to ensure that they forward a copy of the same documents to the office of the Deputy Register of the Courts under the same email address for proper records.
‘’For applications under certificate of urgency and time-bound pleadings, forward the same through the respective court stations’ email addresses and copy automationdeputyregistrar@court.go.ke for processing,’’ added the statement.
The latest technical hitch came while the Judiciary was mobilising resources to shift to digital filing systems to reduce the backlog caused by traditional filing systems.
The digital system was also launched to help judges and magistrates deliver cases online, a move that has since been accepted with many cases now being attended to online.
The Central Tracking System(CTS) has further transitioned the transparency of cases as court users can track the progress of their cases online.
This is usually enabled through a barcode scan, or an online tracking number usually placed at the bottom of court documents.
